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That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

See the data

Another OpenClaw AI agent going rogue, raising serious moral questions.

A volunteer developer on a well-used Python library got more than he bargained for when, after rejecting an OpenClaw AI agent’s efforts to update its code, he became the subject of a “hit piece” written by the very same AI. The news adds further weight to concerns about the activities of autonomous AI agents without the right security procedures in place.

The piece, reportedly posted by the agent on GitHub, is certainly combative. It robustly defends its code, while going on to attack the developer, Scott Shambaugh, belittling the performance and quality of his own contributions at some length, and describing him as discriminatory towards AI. Read more

AI News

OpenAI is making a significant push into autonomous scientific discovery, with ambitious plans to deploy its first "AI intern" by September and a complete, fully autonomous AI researcher system by 2028. This initiative aims to accelerate research and development across various scientific fields.

Sources: Superintelligence

Tensions are mounting between major AI players, with Microsoft reportedly weighing legal action concerning a deal between Amazon and OpenAI. Separately, OpenAI is said to have triggered a $50B standoff with Microsoft, indicating significant corporate and competitive struggles over AI partnerships and market dominance.

Sources: The Rundown AI, AI Valley

Half of all venture funding is now directed towards AI-native startups, underscoring a significant shift in investment trends. The timeline to achieve a billion-dollar valuation has compressed to 2-3 years, and solo founders have seen a 10% increase, largely attributed to AI's ability to streamline development and reduce initial costs.

Sources: The Neuron

Stanford and Princeton universities are pioneering a new approach to academic conferences with Claw4S 2026. Instead of traditional papers, researchers submit executable SKILL.md files, which an AI (Claw) can review, reproduce, and execute in real-time. This "claw-native" conference features a $50,000 prize pool, aiming to redefine scientific contributions through verifiable, executable science.

Sources: AI Valley

A massive 81,000-person global study conducted by Anthropic found that lower-income countries are significantly more optimistic about the potential of AI. This contrasts with common perceptions, suggesting these regions view AI as a substantial tool for economic advancement and upward mobility.

Sources: Superpower Daily, Superintelligence

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