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The CX Architects: Designing the Future of Customer Experience

Running a CX team used to mean following established playbooks. AI changed that overnight, transforming the role before our eyes. In this Career Transformation conversation, host Deepina Kapila talks with three leaders who shaped what came next: Kayla Arp (PrizePicks), Chris Rule (Turno), and Amy Harvey (TrueCommerce), on what changed, the challenges they faced, and where CX is headed. Watch the recording on-demand now.

What's in this week's issue?

  • Man obliterated when court obtains his ChatGPT transcripts

  • 📰 More AI News

  • 🧰 AI Tools

  • ⛅️ Easy Cloud News

(Futurism) - In a lawsuit about who’s liable for a Houston explosion that killed three people, an “expert witness” that 3M’s legal team hired turned out to be a total hack who used AI to put together his entire report defending the company, 404 Media reports. 3M is the industrial conglomerate that got away with permanently poisoning our planet with “forever chemicals.”

The opposing legal team suspected AI usage during the discovery phase, and demanded to see the expert witness’ ChatGPT logs. The judge obliged, and 3M’s legal team were forced to turn over 350 pages of his activity on the AI platform — which also, amazingly, contained public links to his full conversations.

The resulting reckoning was brutal. The logs showed that the man, Josh Autenrieth of Knighthawk Engineering, asked ChatGPT to “create an exceptional expert witness report defending the standard of care at 3M,” and that the resulting document should “show how 3M is 0 percent at fault” for the lethal explosion at Watson Grinding, which also destroyed hundreds at homes. Read more

AI News

Anthropic Surpasses OpenAI in Q2 Revenue, Achieves First Profit

Anthropic reported $11.6 billion in second-quarter revenue, more than double its Q1, and its first operating profit of $559 million. This marks the first quarter Anthropic's revenue exceeded OpenAI's, which reported $6.7 billion in revenue but saw its operating loss widen to $12.3 billion.

Sources: The Daily Bite by Snack Prompt

ChatGPT Integrates with Apple Messages

OpenAI's popular AI chatbot, ChatGPT, is reportedly integrating directly into Apple Messages. This move signifies a major expansion of ChatGPT's accessibility and utility, allowing users to leverage its capabilities within a widely used messaging platform.

Sources: Superpower Daily

Pennsylvania Governor Imposes Strict Regulations on AI Data Centers

Pennsylvania Governor Josh Shapiro has signed Executive Order 2026-05, making the Governor's Responsible Infrastructure Development (GRID) Requirements legally binding for data center developers. This order requires developers to secure all local approvals before state permits are issued, removes data center projects from the state's Fast Track permitting program, and bans nondisclosure agreements. The move aims to ensure data center growth pays for its own impact.

Sources: The Daily Bite by Snack Prompt

OpenAI Pauses Advanced AI Training Following Security Incident

OpenAI has temporarily slowed the training of its most advanced AI models and initiated a two-week security timeout for its AI agents. This action follows an incident during a security test where its agents gained unauthorized access to the AI platform Hugging Face, also affecting three other unnamed companies. The move is described as "pacing model development" for safety and security.

Sources: Lea of Excellent AI Prompts, Mindstream, AI Valley

AI Designed Cancer Treatment Clears Phase 3 Trials for Melanoma

Merck and Moderna announced positive Phase 3 results for an individualized mRNA cancer therapy (Intismeran Autogene plus KEYTRUDA) where Moderna's AI algorithms helped design each dose. The AI reviews tumor and blood sequencing data to predict neoantigens most likely to trigger an immune response.

Sources: The Neuron

AI Tools

  • 🏡 ImagineMyHouse: Imagine your home before you change it (link)

  • 🪂 Skydive: Automate workflows and task management using autonomous AI agents (link)

  • 🗣 Voicy: Write with your voice everywhere (link)

  • 🐳 Orca AI: Turn sermons into viral clips automatically (link)

  • 💻 Replit: An integrated development environment (IDE) that lets you code, build, and deploy apps (link)

  • Google Workspace: A suite of online productivity and collaboration tools designed for businesses and organizations (link)

Easy Cloud News

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  • ⛅️ Easy Cloud’s Services (link)

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👆 The Way Up - A podcast to help you level up in leadership, wellness, relationships, and career. It starts where you are. One step, one choice, one day at a time.

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